Term & Condition of Sale 

These conditions aim to define the terms of sale between the customer and Glane Seven (Glan7) FFE.co.ltd, in all stages of the ordering process, by integrating payment and delivery, to ensure the follow-up of this order between the customer and Glan7.

The customer acknowledges having read the general conditions of sale indicated on the site https://www.glan7.com. Any order implies acceptance of these conditions without reservation. Once the order has been placed, the customer accepts the conditions of sale defined in the “general conditions of sale”. Since July 1, 2015, Thailand Post no longer accepts liquids sent by air. Neither UPS nor DHL. Glan7 will be sold without the cash. The customer will have to add 20ml of “sterile” water himself, which he can obtain in pharmacies, an explanatory video is online on youtube for all users in order to fully understand the filling of the bottle. The Glan7 bottle now only contains the “dry” part of the ingredients. Article to read

Order processing and shipping:
We process orders for shipping Monday through Friday, 8:00 a.m. to 5:00 p.m. (Asian Standard Time). If the customer has not updated their mailing address on their Paypal account, we will not be responsible for any error due to a bad mailing address, (such as after a move the customer does not update their Paypal account ). Glan7.com uses the national post of Thailand. It takes between 2 and 4 weeks for France and more depending on the country of destination for a cost of 8 euros. The customer receives a tracking number “Tracking number” which makes it possible to follow his parcel via the site of the post office, as long as this one is in Thailand, then this number must be verifiable on the link of the post office according to the country Here is the link of the post. http://track.thailandpost.co.th/trackinternet/Default.aspx?lang=en
Use the tracking number in capital letters as given in the confirmation email by us. Example RR045123106TH and not rr045123106th! Glan7 undertakes to send the product ordered by the customer as quickly as possible once the total amount appears on the Paypal or bank account of FFE.co .ltd

Delivery failure: If after 6 weeks the package has not arrived at its destination, the customer must inform Glan7, it will take another 2 weeks for Thai Post to investigate and find out why the package has not arrived at the destination, to define the responsibility of the various postal services. Glan7 then undertakes to reimburse the customer after the investigation of the post office and the maximum period of 8 weeks. The customer can also choose, at the end of the postal survey, a new shipment of the product. If it turns out that the postal services prove that the customer has received his parcel but that he tries to be reimbursed for his purchase fraudulently, his IP address and his personal details will be transmitted to the competent French authorities and as well as ‘at Paypal, it will be banned for fraud.

The tracking number: Each customer receives a tracking number as well as the link of the post office in Thailand and the link of the French post office, the client can inquire at any time of the status of his order in the steps of the international delivery.
In the event of a delay, the customer must inform himself using his Tracking Number. If the tracking number shows that the package has arrived in France (or in the country of destination) it is the customer who must contact the French postal services (or his country), if on the contrary the tracking number shows that the package is still in Thailand, Glan7.fr will contact the Thai postal services. Once in France there is nothing more we can do to find out the reasons for a delay in your order.
A parcel blocked by customs or other authority is not our responsibility, in any case FFE.co.ltd will not reimburse the customer if the customs decides to confiscate the said parcel, it is up to the customer to inquire with the customs services of his country of residence.
Border taxes. Each Country decides on the additional taxes to be paid by the buyer, FFE.co .ltd is by no means aware of the different regulations specific to each country.
Glan7 is shipped normally to many country

The price :
The price displayed on the site does not include the shipping costs, which are 8 euros not matter whether it is for 1 or 2 vials, this amount corresponds to the shipping and handling costs. conditioning. Once the order has been placed by the customer, the lotion is then activated by mixing all the ingredients EXCEPT THE LIQUID PART, because Thailand Post no longer accepts shipments of liquid, then we register

Glan7 undertakes not to disclose your personal information to any third party. Glan7 respects the law on the privacy of its customers. The data is protected by latest generation encryption by our computer system. Glan7 keeps customer emails and information for 8 weeks, then we destroy them.