General Condition and Term of Sale

These conditions are intended to define the terms of sale between the customer and Glan7 in all stages of the order process, integrating payment and delivery, to ensure the follow-up of this order between the customer and Glan7. The customer acknowledges having read the general conditions of sale indicated on the site https://www.glan7.com. Any order implies acceptance of these conditions without reservation. Once the order has been placed, the customer accepts the conditions of sale defined in the “general conditions of sale”. Since July 1, 2015 the post office in Thailand no longer accepts liquids by airmail. Neither UPS nor DHL. Glan7 will be sold without the liquid. The customer will himself add 20ml of “sterile” water that can be purchased in pharmacies, a video explanation is online on youtube for all users to understand the filling of the bottle. The bottle of Glan7 now contains only the “dry” part of the ingredients. Article to read

Order Processing and Shipping:
We process orders for shipping Monday to Friday from 8 am to 5 pm (Standard Asia Time). If the customer has not updated his postal address on his Paypal account, we will not be responsible for any error due to an incorrect mailing address, (as after a move the customer does not update his Paypal account. ). Glan7.com uses the national post of Thailand. It takes between 2 and 6 weeks and more depending on the country of destination for a cost of  8 euros for 1 bottle 10 euros for 2 bottle, there aren no EMS or expresse shipping possibility.

The customer receives a tracking number “Tracking number” which allows to track his package via the website of the post office, as long as it is in Thailand, then this number must be verifiable on the postal link of your country if they accept Tracking number shipped from Thailand. Here is the link of the Thai post office. http://track.thailandpost.co.th/trackinternet/Default.aspx?lang=en
Use the tracking number in capital letters as given in the confirmation email by our services. Example RR045123106TH and not rr045123106th! Glan7 undertakes to send as soon as possible the product ordered by the customer once the total amount appears on the Paypal or bank account of Villareal.co .ltd

Failure of delivery: If after 6 weeks the package has not arrived at the destination, the customer must inform Glan7, it will take another 2 weeks for Thai Post to investigate and know why the package did not arrive destination, to define the responsibility of the different postal services. Glan7 then undertakes to reimburse the customer after the investigation of the post office and the maximum period of 8 weeks. The customer can also choose, at the end of the survey of the post office, a new shipment of the product. If it turns out that the postal services prove that the customer has received his parcel but that he is trying to get a fraudulent refund of his purchase, his IP address and personal details will be sent to the competent authorities and so on. ‘to Paypal, it will be banned for fraud.

In case of delay, the customer must inquire with the help of his Tracking Number. If the tracking number shows that the parcel arrived in his country of destination it is the customer who must contact the services of  his country, if on the contrary the tracking number shows that the package is still in Thailand, it is Glan7.com who will contact the Thai postal services. Once the parcel arrived in your country we can not do anything about a delay of your order.

A package blocked by the customs or other authority, is not our responsibility, in any case Villareal.co.ltd will not refund the customer if the customs decides to confiscate the said parcel, it is the customer to inquire with the customs services in his country of residence.
Border taxes. Each country decides the additional taxes to be paid by the buyer, Villareal.co .ltd is in no way aware of the different regulations specific to each country.
Glan7 is shipped worldwide.

The price :
The price displayed on the website does not include shipping costs, which are 8 euros for 1 bottle and 10 euros for 2 bottle AIR-MAIL, it does not matter whether it is for this sum corresponds to the expenses of sending and conditioning. Once the order is placed by the customer, the lotion is then activated by mixing all the ingredients EXCEPT THE LIQUID PART, because the post of Thailand no longer accepts shipments of liquid, then we record the lot number and the expiry date. The lotion Glan7 can be refunded, if the customer is not satisfied, he must write to us at glane-seven@glan7.fr to request the refund of lotion Glan7, a reply email will be sent indicating the exact address where the customer must return the bottle at his expense, upon receipt of the said bottle, the refund will be made on the customer’s Paypal account, it will be retained 5 euros of the total amount (corresponding to the costs of the first shipment). If however one of the lotions arrives damaged or broken, we will make another shipment after the customer has provided us with proof of the damage.

Confidential data

Glan7 will not disclose your personal information to any third party. Glan7 respects the law on the privacy of its customers. The data is protected by last generation encryption by our computer system. Glan7 keeps emails and customer information 8 weeks, then we destroy them.

www.Glan7.com